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T. Jeff Shockley, Ph.D

Department Chair, Associate Professor of Operations and Supply Chain Management

Address: Beatty Center 304
Office Hours: T/TH (12:20–1:45PM) and Friday 11AM-1PM; other times by appointment or walk in anytime I’m in my office with the door open.
Phone: (843) 953-5580
Curriculum Vitae: Download


2004-2009    Clemson University, Clemson, SC,

Ph.D. in Operations and Supply Chain Management 

Dissertation Title: Essays on Retail Store Delivery System Design Strategies Chair(s):Lawrence D. Fredendall and Aleda V. Roth

1996-1998      Eller School of Management, University of Arizona, Tucson, AZ   

M.B.A. in Finance  

1990-1994      University of Richmond, Richmond, VA  

B.A. in Spanish/Political Science

Research Interests

  • Supply chain disruptions, risks, and innovation performance
  • Inventory control and planning in retail and automotive distribution systems
  • Use of specialized software (Excel Simulation, GIS, SAP) for teaching operations and supply chain management

Courses Taught

  • DSCI 304 Production and Operations Management
  • DSCI 406 Quantitative Analysis & Decision Making
  • SCIM 373 Supply Chain Planning & Analysis
  • TRAN 360 (2) Special Topics in Intermodal Transportation (Developed for College of Charleston)
  • MBAD 506 (1) Operations Management

Honors and Awards


  • Class of 2014 Outstanding MBA Professor, College of Charleston
  • 2013 Best Reviewer for the Journal of Operations Management
  • 2014 ExCEL Award – School of Business, Outstanding Faculty of the Year, College of Charleston, Office of Multi-cultural Student Programs and Services
  • Harold Fearon Award Finalist for Best Paper Published in the Journal of Supply Chain Management, 2012 (with S.C. Ellis & R.M. Henry)
  • Journal of Operations Management Best Paper Award Finalist, 2011 (with S.C. Ellis & R.M. Henry)

Organzation Memberships

  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Production and Operations Management Society (POMS)
  • Decision Sciences Institute (DSI)
  • Institute for Supply Management (ISM)
  • Academy of Management – OM Division



  • Interim Senior Editor – Service Operations, Production and Operations Management, Fall 2015
  • Editorial Review Board Member:
  • Journal of Operations Management, 2012-current.
  • Production and Operations Management, 2015-current.
  • Ad-hoc reviewer for the Journal of Operations Management, Production and Operations Management, Decision Sciences, Journal of Supply Chain Management, Journal of Business Logistics
  • Panelist, Decision Sciences Institute Doctoral Consortium, Tampa, FL, November, 2014
  • Session Chair, Managing Inventory and Suppliers in Services, 2013 DSI Conference, Baltimore

College/ School of Business/ Department (College of Charleston Service Only)

  • Co-coordinator, Women in Manufacturing and Supply Chain Management Panel, College of Charleston, March 22. 2016
  • Coordinator, Manufacturing Industry Executives Panel, College of Charleston, April 2, 2014.
  • College of Charleston Faculty Curriculum Committee (2014 – 2015)
  • Faculty Advisor, Beta Gamma Sigma Honor Society (2012-2015)
  • Supply Chain and Info. Management Department Library Liaison (2012-2015)
  • SAP University Alliance Committee Member (2013-2014)
  • Supply Chain Major Development Committee (2013-2014)
  • MBA Faculty Committee (2013-2016)
  • Developed MBA Quantitative Reasoning Workshop in (Fall 2014, Summer 2015)



  • Shockley, J., T. Turner. 2016. “A relational performance model for developing innovation and long-term orientation in retail franchise organizations,” Journal of Retailing and Consumer Services, 32(1), 175-188.
  • Ojha, D., J. Shockley, C. Acharya. 2016. “Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning,” International Journal of Production Economics, 179(2), 212-227.
  • Shockley, J., T. Turner. 2015. “Linking inventory efficiency, productivity, and responsiveness to retail firm outperformance: Empirical insights from US retailing segments,” Production Planning and Control, 26(5), 393-406.
  • Shockley, J., L. Plummer, A.V. Roth, L.D. Fredendall. 2015. “Strategic design responsiveness: An empirical analysis of U.S. retail store networks” Production and Operations Management, 24(3), 451-468.
  • Shockley, J., G.M. Fetter. 2015. “Distribution co-opetition and multi-level inventory management performance: An industry analysis and simulation,” Journal of Purchasing and Supply Management, 21(1), 51-63.
  • Fetter, G.M., J. Shockley. 2014. “Developing students’ understanding of co-opetition and multi-level inventory management strategies in supply chains: An in-class spreadsheet simulation exercise,” Decision Sciences Journal of Innovative Education, 12(2), 79-89.
  • Turner, T., J. Shockley. 2014. “Creating shopper value: Co-creation roles, in-store self-service technology use, and value differentiation,” Journal of Promotion Management, 20(3), 311-327.
  • Shockley, J., A.V. Roth, L.D. Fredendall. 2011. “An information-processing approach for evaluating in-store retail operational design strategies,” Decision Sciences, 42(3), 619-653.
  • Ellis, S.C., J. Shockley, R.M. Henry. 2011. “Making sense of supply disruption risk research: A conceptual framework grounded in enactment theory,” Journal of Supply Chain Management, 47(2), 65-96.

Non-refereed Publications

  • Roth, A.V., J. Gray, J. Shockley, J., H-H. Weng, “The Use of Secondary Source Data for Measuring Performance in Operations Management Research (May 20, 2013).” Available at SSRN:

Working Research Projects/Papers

“The use of secondary source data for measuring performance in operations management research: 1992-2013” (with A. Roth, J. Gray, and H-H Weng), revision requested.
“Decoding the retail chain ‘death spiral’: Using store operational performance data and financial distress models to predict retail firm failure”


  • Ojha, D., J. Shockley, C. Acharya, “Developing an Inter-organizational Structure for Strategic Supply Chain Innovation” for the invited session “Purchasing and Supply Management” at the 2016 Production and Operations Management Society Conference, Orlando, FL, May, 2016
  • Turner, J.T., J. Shockley, “Unleashing Entrepreneurial Passion in a Retail Franchise Network: The Role of Perceived Justice” 2015 Academy of Management Annual Meeting, Vancouver, BC, August, 2015
  • Shockley, J., J.T. Turner, “Leveraging the Entrepreneurship of Retail Outlets for Firm-wide Innovation,” for the invited session “Innovations in Service Operations Management” at the 2014 Production and Operations Management Society Conference, Atlanta, GA, May, 2014
  • Shockley, J., J.T. Turner, “Retailer Inventory Management Execution and Competitive Outperformance” 43rd Annual Decision Sciences Institute Meeting, Baltimore, MD, November, 2013
  • Shockley, J., G.M. Fetter. “Structural Supply Chain Co-opetition and Inventory Management Performance: A Case-based ‘Beer Game’ Simulation,” 2013 Production and Operations Management Society Conference, Denver, CO, May, 2013
  • Shockley, J., J.T. Turner. “Creating Value for the Shopper: Customer Involvement as a Tool for Increasing Customer Satisfaction in Retail,” Southeast Decision Science Institute Conference, Charleston, SC, February, 2013
  • Shockley, J., G.M. Fetter. “Structural Benefits of Supply Chain Co-opetition for Inventory Management: A Beer Game Simulation,” Southeast Informs Conference, Myrtle Beach, SC, October, 2012
  • Journal of Supply Chain Management, Harold Fearon Best Paper Award Session, “Crafting a High Quality Research Paper” with Ellis, S.C. and R.M. Henry, Academy of Management Annual Conference, Boston, MA, August, 2012.
  • Shockley, J., L. Plummer, A.V. Roth, L.D. Fredendall. “Strategic Design Responsiveness, Retail Firm Financial Performance, and Customer Satisfaction: Some Evidence from U.S. Retailers,” 2012 Production and Operations Management Society Conference, Chicago, IL, May, 2012
  • Ellis, S.C., R.M. Henry, J. Shockley. "Buyer Perceptions of Supply Disruption Risk: A Behavioral View and Empirical Assessment," Journal of Operations Management Best Paper Award Session, 2011 Academy of Management Annual Meeting, Austin, TX, August, 2011

Other Conference and Program Participation

  • Driving Innovation in the Supply Chain Conference, CSCMP/TCU, Ft. Worth, TX, June, 2015
  • Production and Operations Management Society Emerging Scholars Program, Denver, CO, May, 2013
  • 2011 Material Handling Teachers Institute, Auburn, AL, August, 2011