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Gioconda Quesada, Ph.D.

Professor of Supply Chain and Information Management, Faculty Coordinator for General Education

Address: Beatty 434
Office Hours: MW 8:30-10 AM; 11-12:00 pm & by appointments
Phone: 843.953.4277 (Beatty 434) (no voice messages please. Best method of communication: email)
E-mail: quesadag@cofc.edu
Personal Website: http://quesadag.people.cofc.edu/
Curriculum Vitae: Download


Summer Camp Application (click here)

Education

CGBP - Certified Global Business Professional, NASBITE, June 2008

University of Toledo - Toledo, Ohio
Ph.D, Manufacturing Management and Engineering, 2004

University of Toledo - Toledo, Ohio
M.Sc., Manufacturing Management, 1999

Costa Rica Institute of Technology - Cartago, Costa Rica
B.S., Industrial Engineering, 1997


Research Interests

  • Electronic Business
  • Electronic Commerce
  • Supply Chain Management 
  • Operations Management
  • Green Supply Chain/Sustainability
  • Global Trade Operations
  • Information Technology

Courses Taught

  • Supply Chain Management: Capstone
  • Project Management
  • Green Supply Chain Management
  • Business statistics
  • Computer applications in business
  • Operations management 
  • Quantitative methods
  • Management information systems
  • International Trade
  • Sustainability issues in Business
  • Global Trade Operations
  • Information Technology

Honors and Awards

  • Industrial Engineering Department Tuition Waiver Scholarship, Costa Rica Institute of Technology (Instituto Tecnologico de Costa Rica, ITCR), Cartago, Costa Rica.
  • College of Business Administration Tuition Waiver Scholarship, The University of Toledo, Toledo, OH.
  • American Society for Quality (ASQ) Award for Quality Achievements, Toledo, OH.
  • Beta Gamma Sigma Member and Faculty Advisor

Publications

Journal Publication

Gonzalez, M., Quesada, G., Davis, J. and Mora-Monge, C. 2015. Applications of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations. Quality Management Journal. Vol. 22 (1).

Davis, J.M., Mora-Monge, C., Quesada, G. and Gonzalez, M. (2014). Cross-Cultural Influences on e-Value creation in Supply Chains. Supply Chain Management: An International Journal. Accepted for publication. A Journal.

Gonzalez, M., Quesada, G. and Mora-Monge, C. (2012). An International Study on Manufacturing Competitive Priorities. Journal of Management Policy and Practice. Vol. 13 (3). 

Gonzalez, M., Quesada, G., Mueller, J. and Mueller, R. (2011). "International Business Curriculum Design: Identifying the Voice of the Customer using QFD". Journal of International Education in Business. Vol. 4 (1). 

Quesada, G. Gonzalez, M., Mora-Monge, C. and Hartley, M.F. (2011). "Exploring Differences in Quality Practices in Developing Countries". Vol. 5(1). International Journal of the Academic Business World. 

Quesda, G.,  Gonzalez, M., Mueller, J., Mueller, R 2010. "Impact of e-procurement on Procurement Practices and Performance".  Benchmarking: An International Journal: Vol. 17(4).

Quesada, G., Gonzalez, et.al. (2010).  "Impact of e-procurement on procurement practices and performance". Benchmarking: An International Journal.Vol.17,4.

Mora Monge C., Arash A., Gonzalez, M. (2010). Assessing the Impact of Web-Based Electronic Commerce Use on the Organizational Benefits of a firm:  An empirical study. Benchmarking: An International Journal. Vol 17, 10.

Proceeding

Quesada, G. (2015). Work with what you have! Implementation of a General Education Assessment Plan: 3 Years and Counting. Assessment Institute. Indianapolis, USA.

Mora-Monge, C., Palacios, S., Gonzalez, M., Quesada, G. and Davis, J.J. (2015). Strategic Alignment of Supply Chain Integration and e-Commerce Use. Proceedings Decision Sciences Institute, 2015 Annual Meeting, Seattle, WA, USA.

Quesada, G., Gonzalez, M., Mora-M., C. and Davis, J.M. (2015). Beyond Carbon Neutral: The Case of Costa Rican Brewery Company. International Business Conference. London, UK.

Gonzalez, M., Quesada, G., Davis, J.M. and Mora-M., C. (2015). Improving Customer Service using Lean Tools: A Case Study in Healthcare. International Business Conference. London, UK.

Quesada, G., Gonzalez, M., Moran, P. and Davis, J.M. (2014). Medical Tourism: Drivers and Risks. 10th International Strategic Management Conference. Rome, Italy.

Gonzalez, M., Quesada, G. and Mueller, J. (2014). Improving Customer Service and Administrative Efficiency using QFD: A Medical Facility Case. 10th International Strategic Management Conference. Rome, Italy.

Quesada, G., Gonzalez, M., Mueller, J. (2013). Strategic Alignment of Order Winners and Supply Chain Integration. International Decision Science Conference, Budapest, Hungary.

Gonzalez, M., Quesada, G. (2013). A Model to Integrate New Product/Process Development: An Empirical Study. International Decision Science Conference, Budapest, Hungary.

Gonzalez, M., Quesada, G. (2013). An Empirical Model to Improve Customer Satisfaction in a Manufacturing System. International Decision Science Conference, Budapest, Hungary.

González, M, Quesada , G.,Miller K., Mora-Monge, C. (2012). Technology Acceptance Model (TAM) application to Website Design of Global Sport Organizations. International Decision Science Conference. Istanbul, Turkey.

Quesada, G., Gonzalez, M., Mora-Monge, C. and Mueller, R. (2012). "Developing Joint Ventures in Curriculum Design: Where Academia, Private Sector and Public Sectors Shake Hands". European Decision Sciences Institute Annual Meeting. Istanbul, Turkey.

Mora-Monge C., Quesada, G. and Gonzalez, M. (2012). “Exploring the Determinants of Organizational Performance in a Digital World – A Cluster Analysis of U.S. Firms”. Proceedings Decision Sciences Institute, 2012 Annual Meeting. San Francisco, CA, USA.

Mora-Monge C., Davis, J.M., Quesada, G. and Gonzalez, M. (2011). "Developing Inter-Organizational Supply Chain Capabilities in a ‘Flat’ World: The Moderating Role of National Culture". Proceedings Decision Sciences Institute; 2011 Annual Meeting. Boston, MA, USA. 

Quesada, G., Gonzalez, M. and Mora-Monge C. (2011). "Consumer Behavior for Green Products: Costa Rica versus USA". Proceedings Decision Sciences Institute; 2011 Annual Meeting. Boston, MA, USA. 

Gonzalez, M., Quesada, G., Davis, J.M. and Mora-Monge C. (2011). "Evaluating Website Customer Satisfaction of Sport Management Organizations". Proceedings Decision Sciences Institute; 2011 Annual Meeting. Boston, MA, USA. 

Quesada, G., Bailey, C. (student) and Woodfin, Brooks (student) (June, 2011). "An Analysis of Drivers and Barriers to Innovations in Green Supply Chain Practices in Mexico". Proceedings Global Buinsess and Social Science Research Conference. Beijing, China. 

Gonzalez, M., Quesada, G., Mueller, R. and Mueller, J. (2011). "Building an International Business Curriculum using an Innovative Methodology". Proceedings Hawaii International Conference on Business. Hawaii, USA.

Gonzalez, M. and Quesada, G. (2011). "An International Study on Manufacturing Competitive Priorities". Proceedings Hawaii International Conference on Business. Hawaii, USA.

Gonzalez, M., Quesada, G., Mora-Monge, C and reyes, G 2010.  "Greening Supply Chain Management: A Preliminary report among Mexican Firms" San Diego California 41st Annual Meeting Annual of Decision Science.

Gonzalez, M., Quesada, G., Mora-Monge, C and Hartley, M 2010.  "Quality Practices inDeveloping Countries: An Empirical Analysis".  Nashville, TN: Academic Business World International Conference.  (Best Papaer Award)..

Download curriculum vitae for a complete listing of publications and other professional accomplishments.